Find Answers, Uncover Insights

Curiosity is at the heart of every great story, and we welcome yours. Our FAQ section is a treasure trove of information where you can find answers to your most pressing questions about Matchbooks. From how to navigate our app to understanding our safety features, we're here to provide the clarity you need.

Dive into our FAQs to learn more about how Matchbooks works, how we protect your child's privacy, and how to make the most of your storytelling adventure. If your query is more unique, our team is ready to answer—just reach out.

Let's start the conversation and ensure your Matchbooks experience is seamless and magical.

Frequently Asked Questions

What information do you collect about my child?
When you setup matchbooks and create a profile for your child, we ask them for their first name, their age and their gender. This is the only information we ask about your child, and store. We purposefully do not ask for any information that can uniquely identify your child.
How do you make sure that the created stories are safe for children to read?
We take child safety very seriously. It is our primary responsibility, focus and concern. We go into considerable detail on our safety page.
When my child talks to the narrators, Kai and Liv, who are they talking to?
Kai and Liv, our friendly narrators, are powered by advanced AI models. They are not real people, but sophisticated text-to-speech AI creations designed to interact and engage with your child in a safe, controlled environment. These AI characters are programmed to respond in a way that's both realistic and appropriate for children.
Is it safe for my child to talk with an AI?
Absolutely. The safety of your child is our top priority. We use world-leading AI safety standards and protocols to ensure a secure interaction. The AI behind Kai and Liv is crafted to be not only engaging but also protective of your child's well-being, ensuring that their interactions are always age-appropriate and respectful.
What if my child asks the narrators for something inappropriate?
Our AI is specifically trained to handle such situations gracefully. If a child veers towards an inappropriate topic, Kai and Liv are programmed to redirect the conversation to friendly and inviting subjects. We have multiple layers of protection in place to filter out any unsuitable topics, language, or ideas, ensuring that the storytelling experience remains wholesome and enjoyable for your child.
Can I jump up the waitlist?
Absolutely! You can move up the waitlist by sharing Matchbooks with your friends and followers. The more people you refer who join the waitlist, the quicker you'll climb up. Simply use the referral link or the sharing buttons provided in the email you received after joining the waitlist. It's a win-win: you get closer to experiencing Matchbooks, and your friends discover a new way to spark their children's imagination!
How long do I have to wait on the waitlist?
We're thrilled to see your enthusiasm for Matchbooks! Due to our growing popularity, we've implemented a waitlist system to ensure a seamless and enjoyable experience for all users. We're carefully managing the load on our AI systems as we scale up. Rest assured, we're working diligently to welcome you aboard as soon as possible, and your patience during this time is greatly appreciated.
Can I check my position on the waitlist?
Yes, absolutely. There is a link in the email you received when joining the waitlist, that will show your waitlist position. You can also go to our homepage & submit your email address again via the “join the waitlist” form to see your position.
What will Matchbooks cost?
We're currently in the exciting phase of our beta period, where we're gathering insights on usage patterns and user feedback. This valuable information will guide us in developing thoughtful pricing for Matchbooks. Stay tuned for updates on our paid offerings, which are being crafted to provide maximum value for our Matchbooks families.
How often do you release new stories?
Every day is a new adventure at Matchbooks! We release new "Original Embers" daily, ensuring there's always a fresh and exciting story waiting for your child. Our team is dedicated to continuously expanding our library with engaging, imaginative tales that will keep your little ones enthralled and eager for more.